I am a cruise travel agent. I spend all day every day telling people to go on cruises, and which ones to go on. As such, I am a pretty darn valuable asset to a cruise line. I’m also the type of person that if I’m not happy, you’re not happy (aka Only Child).
In high school, I was voted Most Likely to Become a Used Car Salesman for several consecutive years. Since I don’t sell products to my boyfriend, rather elicit various favors, chores, or nights out at the opera when opera makes him want to shoot himself in the face and somehow before he realizes it, he’s thanking ME for the lovely night out…he insists that I’ve taken the typical “wily woman ways” up a notch and refers to it as my Jedi Mind Tricks.
Jedi Mind Tricks can be learned by anyone. It just takes a little intelligence (OK so maybe it can be learned by approximately half of the world’s population, and none who share your morning commute), a bit of logic that is either rock-solid or at the least twisted and circular enough to get the opponent lost to the point that instead of a rebuttal, they can offer you only a fish-gasping-out-of-water dumb look (women are especially good at the logic part, men are usually naturals at the latter), a large vocabulary to add credibility to your character, and, most importantly, the balls to come across as though you actually have any right to what you’re after. Especially if it’s an inane request.
Lesson 1: The Free Cruise
Feel free to send me a private message or leave a comment if you need a pointer on getting him to do the dishes, getting her to get ready in under 3 hours (take that as you will), or getting him to go (or getting out of going) to the opera. For now, in the spirit of the last remaining vestiges of summer, let’s try one more grab at a vacation. And let’s make it a free one.
I was looking through the very colorful and exciting brochures of a certain AZAMARA CRUISES today. I was suddenly thrown into an irate tizzy at one photo. There on Page 53, a photo whose caption touted the amazingness of the ruins of Pompeii, near the cruise’s stop in Sorrento, which is on the “boot” of Italy.
Having sat for several hours contemplating my life and my mafioso house-host (but that’s for another story) in that very amphitheater that was pictured, I was offended like a cat who was just offered CAT food to see that the photo was actually taken not in Pompeii but in Taormina, which is located in SICILY, and is not even CONNECTED to the boot of Italy.
After listening to my ranting and raving and much throwing about of cruise line brochures (which, being on thick glossy paper, can be quite heavy), after one such rogue cruise line brochure hit aforementioned boyfriend in the head, he suggested that I tell them in so many words that they are idiots and that I wanted a free cruise for their error. And to please go do it in a different room.
A fine idea, dear Boyfriend!
Actual letter to the president of Azamara cruises:
Hello, I am a cruise travel agent and cruiser who until recently took great pride in offering your product. However, I was looking through your most recent brochure and was appalled to see a gross misrepresentation/factual error. There is a photo that is labeled the ruins of Pompeii, near Sorrento. The photo is actually an ancient amphitheater located in Taormina. Taormina is not only nowhere near Sorrento, it isn’t even on the mainland of Italy, but on the island of Sicily. If your first thought is, “What’s the big deal, really, Mt. Vesuvius versus Mt. Etna?”, I would suggest to you that the citizens of Pompeii would have said there’s quite a big difference. And so would your would-be passengers.
I have not personally sailed on an Azamara cruise, but no longer feel comfortable in recommending it without having done so. It seems to me that if a company doesn’t even get things right in its brochures designed to get people on board, can they really get it right for the actual journey?
I would hope that your corporation considers travel agents’ faith to be a worthwhile investment, given the number of people we are in contact with, with great influence on them. If so, I would be interested in seeing firsthand that the actual cruise experience is better than my current impression of the line, and can be reached at the email provided if this would be an investment your company would like to make.
If this sounds like an overreaction to something that you wouldn’t consider a big deal, just consider how you would view the credibility of a company who purported the best experience with great attention to detail on a climb of Mount Everest and then featured a photo of the Matterhorn. It would make a difference to you as the consumer, and it would make a difference to the people who are selling the product.
Boyfriend told me after I wrote it that he had only been joking and never thought I actually would. I told him, “Oh. Oops.” Then I told him to pack his bags, that we had a free cruise to go on, and that he would buy me a new dress for the trip.
Sun, Sep 7, 2008



(Rating: 2 stars, Click to rate this article!)
Loading ...
0 Comments