Comments on: Your Call is Very Important to Us

By: Bill

Bill — Tue, 10 Feb 2009 23:07:14 +0000

I read Handle Time. It’s really good, Lincoln. Were did you get the idea for the book? MIDWEST BOOK REVIEW gave it 5 stars on amazon. I can’t believe that Handle Time was able to take something so frustrating as working as a front line agent and make it so hilarious! I hope you review it here, Katie. I read that stupid Indian book One night at the call centre. It was bad. It insulted Americans and so the Indians made it into a bestseller in their country. I hope all American call center agents read Lincoln’s book so we can have our OWN call center bestseller.

By: katie

katie — Sun, 18 Jan 2009 03:52:30 +0000

I think that’s awesome that you wrote a book about it! I have a few chapters of my own book written about it…it’s time the world know that call center folks really do have all the power…what if they all walked off the job at the same time?

By: LiNCOLN PARK

LiNCOLN PARK — Sun, 18 Jan 2009 03:20:30 +0000

“Honestly, people, don’t be so fucking rude. That stupid phone rep is somebody’s mother or father, trying to make sure their kids have medical coverage and groceries in exchange for their immortal soul. There are never less than 500 calls in queue, they KNOW that you have been on the phone for the last 45 minutes, they can only take one call at a time, and – contrary to popular belief – they WANT to solve your issue so you will get off their damn phone. I won’t even MENTION the “stats and numbers” that these poor saps have to meet on a daily basis. It’s so unfair.”

I TOTALLY agree with you. In fact, I agree so much, that I wrote a book about this! It’s called, HANDLE TiME by LiNCOLN PARK. It’s freaking FUNNY — but it deals with a serious issue about American call center reps who work day after day in these thankless jobs for pitiful wages with no chances for advancement.

I hope you get a chance to read HANDLE TiME. I wrote it for my new ‘heroes’ — the 4 million Americans who have to check into those places and slap headsets on to get cussed out by their customers in one ear — and cussed out by their managers in the other.